Frequently Asked Questions

25 years old. As well you must be present at the house for a majority of the reservation. As the signatory on this contract, you are responsible for the behavior of and any charges incurred by your guests.

We refund for cancellation or early departure only to the extent we can re-book the house. Please buy trip/cancellation insurance. It’s inexpensive and worth it, if you have to cancel. Refunds are processed by the end of the month your booking ends.

Standard check-in time is 4 PM. Standard check-out time is 10 AM. We will try to be flexible when possible. All arrivals and departures that deviate from the standard time must be arranged and approved otherwise additional charges will apply.

Within a 5-minute walk, you will be at the north end of Whistler Village and in the heart of Whistler’s Olympic Park where the 2010 Olympic award ceremonies took place. This special park is now used for a variety of local activities and concerts for people of all ages. All of the above is within walking distance from your door including an abundance of shopping and a variety of nightlife options, while skiing is a one to two minute ride by shuttle or taxi.

All homes come with central air, heat, as well heated floors and a minimum of 1 gas fireplace (some larger homes have 2).

10 PM - 8 AM. Please respect your neighbors and when outside and realize noise carries easily in the backyards. You may be outside as well use the hot tub outside the quiet hours just be aware. No outdoor amplified sound is allowed anytime. You will be responsible for any call out fees associated with your group up to $200+ tax per occurence. If there are repeat noise violation occurs, or you are found to be having or had a loud party, and/or unauthorized excess guests, this will result in a loss of your damage deposit and /or termination of your booking.

Montebello is 3 minutes WALK from the closet shuttle stop. Once on the shuttle the mountain bases are 1-2 minute shuttle ride. Montebello is a 5-7 minute WALK the village and all it has to offer and the mountain bases are a 1-2 minute ride or a 12-15 minute WALK.

There is a free shuttle "The Wave" that takes you to the village and lifts that runs every 3-5 minutes during peak times. Please visit bc transit for more information on schedule and routes. http://bctransit.com/regions/whi/schedules/map.cfm?p=map.rname&&line=3

No, although each home it's own private hot tub, the closest swimming pool is at Meadow Park Recreational Center approximately 5 minutes North on Highway 99. There is a fee to use this facility. http://www.whistler.ca/culture-recreation/recreation/meadow-park-sports-centre/rates-and-passes

All linens and towels are provided. You will be provided a starter of kitchen as well as bath essentials including blow dryers. If you run out you will be responsible for your supply the remainder of your stay.

The IGA located in Marketplace, in addition to Nester’s across Hwy 99 are Whistler’s best provisioners. Both are approximately 2 blocks for your home. IGA is very broadline while Nester’s is more a local upscale market with a broader selection of specialty foods.

Your check-in packet will identify a local contact person to notify of any deficiencies during your stay. We need to know about any problem relating to the property, including condition of hot tub, cleaning issues and damage, especially anything hazardous, so that we can inspect and fix the problem. We ask you to unblock your own toilets (or if needed we can arrange for a plumber, at your expense if necessary. Do not flush anything other than toilet paper down the toilets. We do not refund for problems we were not notified of during the booking and/or not given the chance to fix. We sometimes issue partial refunds, at our discretion, for malfunctions of major equipment at our homes but only if we are notified immediately and given an opportunity to resolve the problem. We do not refund or let you change homes for minor conditions beyond our control, such as short power outages or brief water or plumbing issues, or cable TV blackouts, Internet outage or internet incompatibility.

First check the breaker, flip it off and on. If this does not fix the problem call the local contact person who's name and phone number is in the guest check in packet.

First check the breaker, flip it off and on. If this does not fix the problem call the local contact person who's name and phone number is in the guest check in packet.

Follow the check in instructions for logging onto the unit wifi. If a connection is not achieved, unplug the modem and/or router for 30 seconds and replug back in. If this does not help contact Telus directly at (888) 310-2267. They will need the property address and the 10 digit number located on the bottom of the HD box in the living room.

Try resetting the cable connection by unplugging the HD box for 30 seconds and replugging it back in. If this does not resolve the issue contact Telus, our local cable TV provider at (888) 310-2267.

Unfortunately long distance service is NOT available. Either make sure your cell service provider has a long distance plan for Canada or prepurchase a calling card.

The answer is yes, our homes come with a PPV option. You will need a credit card to order PPV shows.

There is a $25 charge minimum charge to retrieve and return items left behind. Time spent trying to locate missing inventory will result in extra charges.

Unfortunately. no RV's or large recreational equipment is allowed to be parked in garages, in driveways, or anywhere within the development.